Our Guarantee
Should you not be completely satisfied with your purchase from Queen of Peace Bookstore, within 10 days of receipt of your order, return the product undamaged for a full refund minus the shipping charges. Upon receipt of the returned merchandise we will process your refund. There are no exceptions to this guarantee.
Any product you buy from Queen of Peace Bookstore must be free of defects. You should notify us immediately so that your guarantee will not become void.You must return it within 10 days from the date of the shipment of your order for replacement or refund, less shipping charges. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value, we will first notify you by email. If you do not wish acomparable item, we will refund your purchase price, less shipping charges. If you do choose a comparable item, you will not charged for the replacement item but the shipping cost is the responsibility of the customer. There are no exceptions to this guarantee.
On receipt of your package(s), inspect them for damage. If the package appears to have been mishandled, and your merchandise is damaged, file a claim with the shipper (UPS or Postal,USPS) immediately. If you receive damage goods in undamaged packaging, we will take care of the problem. In either case, let us know immediately so that we can help resolve the situation
Payment Options
We accept all major Credit/Debit cards (Visa, Mastercard, American Express, Discover, etc...), Personal Check, Cashiers Check, pay by phone, and/or Money Orders. All payments made online are securely processed via PayPal, by default. If an alternate method to PayPal (one of the aforementioned payment options) is elected by the customer, we ask that you contact us to place your order. All orders paid for via check are shipped after payment has cleared. All orders placed are treated with the upmost discretion with your privacy our main concern. See Your Privacy for our policies.
Out of Stock Items
We promptly notify customers if an order is placed with us that we cannot fill. Contact is made via the contact information you have provided through your account with Queenofpeacebooks.com. If the customer elects to keep their order placed with us, we provide an adjusted time of expected shipment/arrival dates. If the Customer elects to cancel their order, a refund is issued for the full purchase amount.
Cancelling Your Order
If you need to cancel an order contact us immediately at:
Phone or Fax 360-693-5031
Email
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Orders are processed quickly for shipping. If you decide to cancel after shipping has occurred, you will be credited the amount of the order less any shipping to and from you. We accept returns; un-opened packages only in good shape. After receipt of packages, as previously stated, by us, we will notify you and credit will be issued.
Your Privacy
Email or Order Privacy Policy
We have created this email/order privacy policy to demonstrate our company commitment to your privacy and the protection of your information.
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
If you desire to cease receiving email from us, or to change your expressed interests. Just send us an email requesting to be deleted from our email list. We will gladly remove your name.
If you have any questions regarding any of the information provided please contact us at:
Email:
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Phone: 360-693-5031
Fax: 360-693-5031
Mail: 807 ½ Grand Blvd. Vancouver, WA 98661
Hours: Monday-Saturday 10:00a.m. - 5:00p.m.
